The typical day in the life of a Forte consultant varies significantly, based on expertise, tenure, project specifications, location, etc. The below scenario is what one day looks like for an average tenured consultant in a project abroad.

Consultant Background – "I am on a team comprised of a Manager and three consultants; we are responsible for redesigning the customer experience of a major telecommunications operator in the Middle East."
 

07:00
 
Wake up, drag myself to the hotel gym, and get a half hour swim in. Though almost impossible to do, I manage to pull off the morning swims around three times a week - I rarely have time in the evenings to get exercise.
08:00
 

Take a quick shower and jump into a suit; I’ve mastered the art of efficiency when it comes to “suiting up,” able to put on a tie in 10 seconds flat.

08:30
 

Get a coffee and a muffin from the hotel buffet, scarf it down, and meet up with the team in the lobby to share a taxi to the client.

09:00
 

Laptops on; first things first, review e-mails that have come in overnight – only one since I last checked at midnight, news from a Partner back in Istanbul that he has finalized and submitted to the client a proposal we had been working on together. I check a couple headlines and grab a coffee as well before full focus returns to the project.

09:30
 

We hold our internal weekly planning session (which we do every Monday morning), wherein we review progress from the prior week, plan out the coming week, and agree on milestones and review points. I share with the team how things are progressing in regards to the work-stream I am focused on, as well as what my plans for the coming week are; our Project Manager gives me a thumbs up to proceed as such. We are now in the second month of a four month long project; so far, so good, we’re dead on in regards to the project plan, with no major issues foreseen that could derail us.

10:30
 

With the internal meeting complete, I swing by the desk of a Reporting Specialist inside the operator, to see if he has been able to prepare the analysis I had asked for a few days back. “Still not ready,” she says – this is a response I expect, which is still okay; I have asked for the data well in advance of when I will actually need it, as my experience has been there will almost always be a delay in getting a data request completed.

11:00
 

I open up my close friend Powerpoint and continue working on the slides that will summarize the current customer experience levels, issues, problem areas, and opportunities around the areas I am examining in the project, namely billing and recharging. The presentation to the Steering Committee is on Thursday, I should have plenty of time to get the slides ready.

13:00
 

With excellent progress around the presentation complete, we head out to my personal favorite lunch spot – Mondays it’s Lebanese, meaning lots of Hummus and Shawarma.

14:30
 

After responding to a couple of emails, I head off to a meeting with IT, to dive into the problem areas around billing – namely, approximately 3% of bills never get issued, 5% are issued late (within only 3 days of the last payment due date), another 5% or so are rejected by the postal office. I get a good grasp of what exactly is happening, and formulate some ideas (but don’t share them yet) as to how we can address a few of the key issues.

16:30
 

Back in our team room, I share with my PM a summary of the meeting, as well as my ideas as to how we can address some of the issues. He informs me that a similar set of scenarios was faced in another project; I make a mental note to reach out to that project’s PM, to see if she has any advice or insights for me.

17:30
 

I prepare meeting minutes and shoot them off to IT; it’s always best to get these done right away, when the conversation is still fresh.

18:30
 

One of my teammates asks me to review the Steering Committee presentation he has prepared, to see if it is clear, as well as to identify possible alignment areas with my own. We discuss a few areas where there are duplications of findings, as well as how it can be a little bit sharper in a few areas.

20:00
 

We call it a day, and head back to the hotel. Two head to the gym, I and a colleague go to a restaurant around the corner.

21:00
 

I call my wife, we catch up on how our days went, and discuss what we will do over the coming weekend – I’m heading back to Istanbul right after the Steering Committee meeting.

21:30
 

I turn on the TV, watch some news, and flip over to a movie channel. As I am the king of multi-taskers and can’t do only one thing at a time, I simultaneously review and respond to some personal emails from my Ipad while watching the movie from the corner of my eye.

23:30
 

Movie complete and emails responded to, I do my usual before-bed routine, grab the book I am reading and settle in to bed for the night.

23:50
 

As is almost always the case, I only get to read about four pages before I find my eyelids demanding to close. They win, lights out.