A revolutionary shift is taking hold, one which is seeing governmental and non-profit entities look, feel, and act like commercial entities. At the core of this transformation is an expectation of citizens for more efficient, effective, and friendly governmental services. Helping to propel this change has been significant investments by governments and non-profits into technologies as well as human resources.
These investments (in and of themselves) are not enough, however, to ensure such a shift happens. Moreover, a cultural transformation is necessary, one which changes the deep-rooted mind-set of employees, which ensures change is sustainable, change is constant. Collective one-time efforts to make change happen in government and non-profit entities will fail in the long run if cultural change is not realized.
We have helped numerous government and non-profit entities transform themselves into commercial-like organizations, bringing in sweeping changes around how people work, are motivated, and are measured, as well as how citizens are perceived, treated, and serviced. Central to our efforts in helping governmental and non-profit entities is our ability to bridge the private sector - public sector gap, tapping into our vast B2C expertise to help guide and drive these transformation efforts.