Recent as well as expected deregulation across numerous markets is necessitating companies in the energy industry transform themselves into service-oriented, customer-centric B2C entities. This deregulation in various energy sub-industries (i.e. electric, gas, etc.) is ramping up competition, allowing consumers to choose, rather than be forced to accept, their energy service providers.
With competition comes the need for change; no longer can energy companies rest on their laurels, dictating the terms of customer relationships. Dissatisfied customers will simply flee, opting for competitor offerings (especially if they have been mistreated in the past, in a monopolistic setting). Companies that have not faced competition in the past will have to undertake radical steps towards transforming themselves; from pricing to processes, culture to communications, every cog and wheel will need to be examined, enhanced, and changed.
By leveraging our deep expertise of the service sector, as well as our extensive channel-related experiences, we are able to help energy companies make such transformations, from bloated monopolistic entities that have little regard for their customers to quick to react competitive & customer-centric informed companies.