Proactive Sales Shift (Dealer Lead Generation)
A solution that turns reactive automotive dealers into proactive sales machines, through the development of a sales lead generation and distribution mechanism, driving proactive sales efforts across the various channels.
Accelerated Churn Prediction
A comprehensive bundle of churn prediction solutions that collectively ensure automotive and aviation companies are maximizing their likelihood of predicting and thus driving down customer-level churn, both from a sales and service churn perspective..
Total Customer Relationship Loyalty Program Design
A service around designing a loyalty program that drives behavior change across the entire customer lifecycle, to ensure maximum realization of objectives beyond just customer retention and customer satisfaction (such as cost reduction, margin uplift, etc.).
Sales and Service Channel Redesign / Mix Optimization
A service around reshaping the sales and service channel function, from designing and launching new channels, to redesigning the support organization, developing channel-specific policies and standards, to driving experience consistency across the various channels.
Customer Experience Transformation
A service around transforming the customer experience of various stakeholders across their respective lifecycles, in order to ensure optimal and consistent interactions that collectively drive a positive impact on the bottom line.
Customer Experience Culture Change Management
A service around transforming company and employee culture, to ensure it is aligned with the desired experience to be delivered to customers, being a driver of change rather than a barrier to change.
Actionable Behavioral Micro-Segmentation
A novel method of segmenting customers on a behavioral micro-level, going far beyond classic macro customer segmentation, allowing for tactical actions to be taken on the customer base to drive results around a variety of objectives.
Customer Lifetime Value Analysis
A service around analyzing various consumer segments to determine their potential lifetime value, estimating the revenues they can generate over the coming years from a sales and service perspective, enabling targeted marketing tactics to be taken.
Data Strategy & Governance Design
A service around enabling the utilization of data to drive value, from designing how data should be collected to where it should be stored, how it should be managed to how it should be leveraged / utilized.
Customer Data Quality Assessment, Cleansing, and Records Unification
A service around understanding the quality of data on hand, identifying ways to make improvements to close the quality gaps, as well as conducting actual cleansing and unification of the data, to ensure customer records are stored properly.